Hi Annabella! Thank you so much for your thoughtful review! We’re thrilled to hear that you’re enjoying your stay at Avanti Legacy Emerald Point. It’s fantastic to know that you find the community friendly, the cleanliness up to standard, and the landscaping well-maintained.

We’re especially pleased to hear that Cynthia Tijerina and Crystal have made a positive impression with their kindness and respect. We’ll make sure they know how much their efforts are appreciated. Your hope for them to remain with us is very touching and reflects the positive environment we strive to foster.

If you have any further feedback or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a wonderful experience.

Hi Robert! Thank you for taking the time to share your concerns. We’re sorry to hear about the issues you’ve experienced with your AC and the other maintenance requests. Your comfort is our top priority, and we appreciate your patience as we work to resolve these matters.

We’re currently reviewing the maintenance requests and will prioritize addressing the AC and wall issues. Additionally, your feedback about outdoor lighting and the pool is valuable, and we’ll certainly take it into consideration for future improvements.

Please feel free to reach out directly if you have any further concerns or if there’s anything we can assist you with in the meantime. We’re here to help!

Hi Gracie. Thank you for taking the time to share your feedback. We sincerely apologize for the delay in replacing your icemaker and the lack of communication regarding your appointment. We understand how frustrating this situation is and appreciate your patience.

Please know that we are actively working to resolve this issue. We will reach out to GE to get an update on your replacement and ensure you are informed of the next steps as soon as possible. Your satisfaction is important to us, and we are committed to improving our service.